Privacy Notice

At Little Voices we respect the privacy of the children attending and the privacy of their parents or guardians.
The personal information that we collect about you and your child is used only to provide appropriate care for them, maintain our service to you, and communicate with you effectively.

Our lawful basis for processing the personal information relating to you and your child is so that we can fulfil our contract with you. Our legal condition for processing any health-related information that you provide about your child is so that we can provide appropriate care for that child.

Any information that you provide is kept secure.
Data that is no longer required* is erased after your child has ceased attending.
We will use the contact details you give us to contact you via phone, email, social media and post , so that we can send you information about your child, Little Voices and other relevant news, and so that we can communicate with you regarding payment of our fees.

We will only share personal information about you or your child with another organisation if we:
have a safeguarding concern about your child
are required to by government bodies or law enforcement agencies
engage a supplier to process data on our behalf (eg to take online bookings, or to issue invoices)
have obtained your prior permission.

You have the right to ask to see the data that we have about yourself or your child, and to ask for any errors to be corrected.
We will respond to all such requests within one month. You can also ask for the data to be deleted, but note that:
we will not be able to continue to provide a service for your child if we do not have sufficient information about them
even after your child has left our care, we have a statutory duty to retain some types of data for specific periods of time* so we can’t delete everything immediately.

If you have a complaint about how we have kept your information secure, or how we have responded to a request to access, update or erase your data, you can refer us to the Information Commissioner’s Office (ICO).

* We do need to retain certain types of data (such as records of complaints, accidents, and attendance) for set periods of time after your child ceases to be in our care, but we delete as much personal data as we can as soon as possible.


•I have consented to the Little Voices child protection policy

•If anything changes to the submission, it is the responsibility of the parent/guardian to let Little Voices know if there are any changes.

Thank you for choosing Little Voices.

Excellent communication is paramount to everyone at Little Voices.

Each individual pupil progress and personal development is our primary concern

Always feel you can speak to your principal (Ashlea Bateup) about any aspect of your child’s training whenever you need to, email: swl@littlevoices.org.uk.

In order that all our pupils can take advantage of the time that they spend with us and allow us to work well together we would be very grateful if you could read and acknowledge our policies and procedures..

We Believe....

* In gaining life skills to follow your dreams
* That each and every person has something amazing to share
* In inspiring everyone to be the best that they can be!
* Learning should be a fun and happy experience
* And we are passionate about building confidence and nurturing talent

IMPORTANT:
*Lessons run to school club term times, once your child is enrolled onto a Little Voices Club at the start of a term, the place has been allocated for the term and is therefore non refundable
*All scheduled lessons for each term are to be paid for in advance at the start of the term and any holidays or absences that occur within term times are non refundable. Late payments will incur a 10% late payment fee.
* Little Voices lessons work specifically towards optional LAMDA examinations, these are held at the end of the Summer term at an external venue seperate to the usual lesson location and day. The date and details for the exam will be communicated to you at the start of the Spring term. If you agree to your child entering an examination then your child will be expected to attend all lessons up to and including the examination date.
*The examination fee is extra and payment for the exam will be included in the summer term invoice.
*Exam fees are set by LAMDA. We pay for those as invoices sent to us by LAMDA at the point of entry in the Spring term.
*In addition we charge a private exam centre running cost fee and this varies from centre to centre in Little Voices. We have the administration and running day costs of an exam day to factor and these vary across the UK. The running cost fee will be included in with the total exam cost that you will be invoiced for.
*Payment for the exam must be paid at the start of the summer term or at least 8 weeks before the exam date, to secure the slot. The exam fee is non refundable
*If you agree to your child entering an exam, candidates are submitted to LAMDA (8 weeks before the exam date). Please note that once names have been submitted, Little Voices cannot request changes to exam dates or times for students.
*Exam times will be communicated to you at least 2 weeks before the exam date, once sent to us from LAMDA.
*The exams can involve students performing with a partner and so if a child pulls out of an exam after being submitted then this will have a detrimental affect on the other child. Please avoid this at all costs. Please acknowledge you accept and understand these terms
*Please note that LAMDA have the right to make last minute changes to the timetable. This rarely happens but when working with a high profile examination board this can happen and we are beholdant to them and the exam schedule. If this is the case, we will communicate any changes to you at the earliest notice.


LESSONS:
* Our highly qualified and experienced principals and tutors are committed to nurturing and encouraging our pupils to reach their full potential whilst building their confidence. If a child is happy, they will succeed. We provide a fun, safe, comfortable and stimulating environment in which our pupils can build friendships, acquire core life skills such as teamwork and achieve success in optional LAMDA examinations.
* We do not allow any parent into the teaching rooms to watch weekly lessons. This can be unfair to pupils and inhibits some pupils’ performance/confidence. Lessons must be fair to all.
* We also adhere to a stringent child protection and safeguarding policies and procedures following Disclosure and Barring Service guidelines.
*Lessons run to school club term times, once your child is enrolled onto a Little Voices Club at the start of a term, the place has been allocated for the term and is therefore non refundable

PERSONAL DETAILS:
* It is crucial that all personal details are up to date in case a parent/ guardian needs to be contacted in case of an emergency. Personal details are also needed to enter pupils as pupils as a candidate for an examination with The London Academy of Music and Dramatic Art (LAMDA).
* Little Voices adheres to the Data Protection Act and GDPR and our full policy and procedures are available on request.
* Personal data is only shared with Little Voices personnel on a need to know basis; Little Voices Head Office, Little Voices Franchisees, Little Voices tutors, Little Voices employees and with our nominated examination board LAMDA to ensure the delivery of lessons, activities and examinations.

PUPIL ABSENSES:
* Please report any absences to the principal asap so this can be passed on to our tutor.
* Communication can be sent via email, text, telephone to your principal.
* Any pupil absence is noted, and Little Voices will contact you should two lessons be missed consecutively. If three lessons are missed consecutively without any communication from a parent/guardian, the pupils place will be allocated to another pupil.


PUNCTUALITY IS ESSENTIAL
* Parents and guardians should ensure that pupils are punctual to all lessons, rehearsals and examinations and are collected promptly at the end of an activity.

BEHAVIOUR:
* Pupils are expected to act in a courteous manner, support and work sensibly with fellow pupils.
* If necessary, pupils should be aware that their parents will be notified of any misbehaviour or disruption that occurs.
* Pupils must always follow the instructions of the tutor.

MOBILE PHONES:
* The use of mobile phones in lessons is prohibited, and they should always be switched off.

FOOD AND DRINK:
Food and drink, other than water, is prohibited and should not be brought to lessons.

FOLDERS:
* Little Voices are also proud to have an extensive merchandise range. Your child will be given a Little Voices folder when joining our club, this is used to contain all handouts from our tutors and will contain our lesson achievement sticker reward chart.

LAMDA EXAMINATIONS:
* Little Voices strives to make examinations a positive experience for every pupil. They are a recognised qualification and a superb CV builder for all children highlighting their progress and recognising their hard work and development!
*The exams are completely optional, you can discuss your child’s progress with your principal in the Spring term, to make an informed decision with the support from the principal and your child’s tutor’s on your child taking the exam.
*The examination date and details for the exam will be communicated to you at the start of the Spring term.
* All examinations are taken with London Academy of Music and Dramatic Art (LAMDA).
* Little Voices and everyone involved in the organisation must comply with all policies and procedures detailed in LAMDA’s Guide for Teachers and Centres.
* Little Voices has its own policies and procedures which reflect the ones published by LAMDA and the Little Voices structure.

LAMDA EXAM’S:
* The examination fee is extra and payment for the exam will be included in the summer term invoice.
*Exam fees are set by LAMDA. We pay for those as invoices sent to us by LAMDA at the point of entry in the Spring term.
*In addition we charge a private exam centre running cost fee and this varies from centre to centre in Little Voices. We have the administration and running day costs of an exam day to factor and these vary across the UK. The running cost fee will be included in with the total exam cost that you will be invoiced for.
*Payment for the exam must be paid at the start of the summer term or at least 8 weeks before the exam date, to secure the slot. The exam fee is non refundable.
* Failure to make payment will unable your child to be entered for their LAMDA examination.

For Mini Voices Introductory examinations, a favourite toy, photograph or book is an examination requirement as a focus for discussion with the examiner. All important details will be discussed and shared prior to the examination. Please make note of these requirements.

All scripts are provided by Little Voices. Children will be given a hard copy and you will also be sent an electronic copy. We will hand out one copy per child, any missing or lost scripts will need to be printed by an adult at home.

LAMDA TIMETABLE:
* We do our upmost to predict the examination timetable however, LAMDA is in ultimate control and only provides us with the finalised timetable 7 - 14 days before the examination.
* If you cannot make a particular date or time please let us know at least 8 weeks prior to the exam date.
* The examination results are sent to us within 6 weeks. This is LAMDA’s policy and we understand it can be frustrating for all pupils, parents and even tutors.
* Little Voices may publicly publish examination results at any time. If you do not wish for your child’s examination results to be published, you must inform Little Voices in writing before the examination date.

TERMINATION OF LESSONS:
* Notification of lessons is advised, even if your child is attending Little Voices as club. This helps principal and tutor forecast for the coming term and with lesson plans, scripts and exam prep.
* If your child has been entered into an exam or is due their exam, they will be expected to attend all the lessons up to and including the examination date.
* Leaving a Little Voices group when your child has been entered for an examination has a huge impact on the other children in the group. Please avoid this.

HEALTH AND SAFETY, SAFEGUARDING:
Little Voices has stringent policies and procedures for all areas of the organisation and Health & Safety and Safeguarding is of paramount importance.
A copy of all our policies and procedures are available upon request.

• We seek your consent to the taking of photographs and videos for our performances.
• Every principal and lead tutor are paediatric first aid trained, fire marshal trained and is the lead designated officer in their franchise for safeguarding.
• We ask for your consent on behalf of your child to administer First Aid if required.
• We require full details of any medical conditions, illnesses or disabilities and request that a supplementary information form is filled out.
• All centres and activities have been risk assessed and we always have an external Health and Safety consultant to advise.
• Tutors are NOT responsible for the pupils once the lesson is over and they leave the teaching space.
• You must adhere to parking regulations at each Little Voices venue. If parking permits are required, you must not park in unauthorised spaces. Car parks and roads can be hazardous places and we want to ensure our pupils are safe even when leaving the building.
• Smoking is not permitted at any of our venues.
• All our tutors and staff hold enhanced DBS clearances.

The security and safety of the pupils in our groups is the responsibility of us all.
At Little Voices we take our responsibility very seriously. To ensure the welfare of each child and their group and to keep them safe from all harm our tutors and staff are aware of the policies and procedures and standards that are expected by all those who have responsibility for their welfare.

ACKNOWLEDGEMENT:

• I have read and understood the policies and procedures above and agree to maintain these

• If a class needs to be cancelled partway through a term, credits will be offered for a future class or towards a holiday camp. Refunds will not be offered.